FAQ

Registration & Packet Pick Up Questions

How do I register?

You may register either online, in person at any of the packet pick up locations, or at race site on race day.

What is the easiest way to register?

Registering online is the easiest way to sign up.

If I register via the Cash/Check option, how do I pay?

You will receive an email with details on where to send your payment. Once we receive your payment, we will activate your registration and you will be set to go.

What do I do if I am having trouble registering?

Registration should be super easy, so it will more than likely mean that your web browser is not compatible with our system. To ensure you don't have problems, make sure your web browser is up to date. We sometimes experience difficulties with older versions of Internet Explorer. If updating your browser doesn't work, try using your smart phone or tablet. Still having problems, give us a call....Bluff City Sports/Start2Finish Event Management 1-888-689-2244

Can I register at a packet pick up location?

Yes

Can I pick up a packet for a friend of family member?

Yes

When is the deadline to sign up for group packet pick up?

Friday, February 19, 2016

Are credit cards accepted at packet pick ups?

Yes

Where do we pick up our packets?

See the schedule of events page on the website for details.

Am I guaranteed a race shirt?

All pre registered participants signed up at least 1 WEEK IN ADVANCE are guaranteed the race shirt size they requested during the registration process. Late sign ups are not guaranteed the shirt size of their choice, shirts will be given on a first come first serve basis. We will do our best to get everyone the shirt size they want.

What type of shirts are being given?

The 2016 Step Up To Wellness 5k shirts will be a short sleeve cotton t-shirt. These shirts run true to sizing. Please order accordingly.

Will I be able to change my shirt size?

You will not be able to exchange your shirt until after the race. We will have an area for shirt exchange after the race for those wishing to exchange their shirts. You will be given the shirt size you ordered during registration, sorry but no exceptions.

How can I get a race shirt if I do not want to participate?

You may register as a spirit runner to receive a race shirt. You do not have to compete if you do not wish to do so. You may pick up your shirt at any of the packet pick up locations.

What will we receive at packet pick up?

You will receive your race shirt, race number, timing tag, and race packet items.

What type of timing is being used?

Start2Finish Event Timing will be timing the event. We will use our, state of the art MyLaps Timing System. Your timing chip will be on the back of your racing number bib. Participants must wear their number on the FRONT of their outer most garment.

Who should I contact if I have already registered and want to add SeaWorld tickets to my purchase?

Please contact Employee Wellness @ 210-207-9355 or wellness@sanantonio.gov

RACE DAY QUESTIONS

Where is the race located?

SeaWorld of San Antonio

What time does the race start?

8:00am

Where is the race start?

Please see the course maps page of the website.

What if it is raining/snowing on race morning?

We anticipate for the race to happen rain, snow or shine. We reserve the right to cancel of modify the event in any unfavorable weather conditions.

When should I arrive?

Most runners plan to arrive at an event 1 hour prior to race start time. If you have not picked up your packet at a packet pick up, please arrive at least 1 hour in advance of race start.

How long will it take to find a place to park?

Around 5-10 minutes. To avoid long lines please arrive early.

Where do I park?

All participants will park in the lots located in front Seaworld.

Are baby joggers/baby strollers allowed in the race?

Yes, please start towards the end of the pack.

Are walkers allowed to participate?

Yes, walkers will have a slightly delayed start.

Are runners allowed to run with Pets?

Pets are NOT allowed at the City Manager's Step Up to Wellness 5k

Can we participate as a relay team?

No

When are the awards?

9:30am

What are the awards?

Please see the awards page on the website.

If you have any other questions, please contact Employee Wellness @ 210-207-9355 or wellness@sanantonio.gov